Service Network Management 

W3 is supported through a network of thousands of authorized Service providers across the United States and Canada for virtually any product requiring service. We continually monitor, review, and rank our Service Providers to ensure customers receive prompt and reliable service. W3 Service Providers are required to maintain the following minimum standards:

	A service call must take place within 48 hours of a customer call
	Service Providers must adhere to current Terms & Conditions to ensure claims are adjudicated according to the latest specification requirements
	W3 records each call and reviews each file to ensure customers are treated in a professional manner

Join our Service Network, the center is ranked according to various criteria established by our Call Center Support Group, including:

OEM Authorized and trained staff Number of OEM's represented Parts Availability Labour rates   Geography covered, and population statistics Timeliness of submission     Time-to-Return to end user CSI, Customer Satisfaction Index rating Term & Frequency of re-work Service Capacity and headroom   Accuracy of claim reporting     To become an Authorized W3 service provider, please contact our service team .