Call Centre Solutions
Our Customer Service Representatives (CSRs) receive extensive and continual training on your company and its offerings. This gives them the resources they need to give your customers an unparalleled impression of your organization.
Outsourcing to one of W3’s Call Center Solutions is a rewarding way to save valuable resources while at the same time generating higher customer satisfaction.
 | Customer Care |
| Service Dispatch |
| Customer Inquiries |
| Technical Support / Help Desk (On & Offline) |
| Warranty Service |
| Claim Payment |
| Order Desk |
| Data Mining /Business Intelligence |
| Direct Marketing |
Support Tailored to Your Organization
We design our Support Programs to meet your unique Customer Care specifications. From simple product inquiries to technical support and warranty related issues, our Customer Service Representatives turn dissatisfied customers into devoted supporters of your organization.
Multi-Channel Services
Our multi-channel communications technology maximizes customer contact by telephone, fax, e-mail, live text chat or online interactions. Customized data capture and mining capabilities enable us to provide personalized customer interactions and gain insights into customer needs, buying behaviors, and communications preferences.
Technology and a shrinking global marketplace has changed the expectations of your Customers. People expect service when they want it and through their preferred way of communication. This, of course, has changed the way call centers operate and invest in technology. Increasingly, these capabilities are defining competitive advantage.
CAPABILITIES:
| 24 x 7 x 365 Call Center |
| Bilingual Customer Service Representatives |
| 1-800 Toll Free Lines |
| Established North America wide service network with over 52,000 authorized service partners |
| E-mail Management |
| Telephone |
| Interactive Voice Response (IVR) |
| Intelligent Queues |
| Skills based routing | | |
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| Why Outsource Your Call Center? Outsourcing is a powerful business tool and an accepted means of increasing shareholder value by moving resources and capital from nonvalue added activities to core areas providing greater return on investment. Major Benefits of Outsourcing Your Call Center Click here to learn more about our custom Program Development Methodology
| Reduces your overhead costs |
| Increases level of customer service and support. |
| Places professional staff in charge of your outsourced functions. |
| Relieves the stress of hiring, training, and providing benefits for new employees. |
| Provides you and your management team more time to focus on and foster your core competency and strengths in an increasingly competitive marketplace. |
| Eliminates expensive investments in ever-changing technology. |
| To learn more about Call Centers Solutions please contact a representative today. |
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